Terms & Conditions

1. Who you are contracting with

BrandPilot is operated by Philip Phillipou, trading as BrandPilot (“we”, “us”). These terms form the agreement between you and Philip Phillipou.

2. Acceptance

By accessing or continuing to use BrandPilot you agree to these terms. If you use BrandPilot on behalf of a company you confirm you have authority to bind it; if you use it as an individual you confirm you are of legal age.

3. The service

BrandPilot is an AI-assisted branding tool that generates business name ideas, brand scores, strategic analysis, visual palettes and marketing copy from the brief you provide. We grant you a limited, non-exclusive, non-transferable right to use the service and the outputs you generate, including commercially, subject to these terms.

4. AI outputs, accuracy and your responsibility

• Outputs are generated by AI models and may be inaccurate, incomplete or unoriginal. They are not legal, trademark, financial or professional advice.
• You are responsible for your prompts, for how you use outputs, and for verifying them before relying on them.
• You must confirm you hold the rights to any content you input, and you must run your own trademark, company-name and domain availability checks before launching a name.
• Similar prompts may produce similar outputs for different users; we cannot guarantee any output is unique to you.

5. Acceptable use

You must not misuse the service. In particular you must not:

• use it unlawfully, or for fraud, spam or deceptive practices;
• generate hateful, harassing, sexually exploitative, illegal or deliberately misleading content, deepfakes, or malware;
• attempt to jailbreak, bypass or manipulate our safety filters or usage limits;
• infringe anyone’s intellectual property or other rights;
• interfere with the security of the service (probing, scraping, reverse engineering, automated abuse);
• resell or redistribute the service itself.

We may remove or restrict content, filter or refuse outputs, and suspend accounts to enforce these rules. If you believe an output infringes your rights, email us and we will investigate and act, including repeat-infringer termination.

6. Intellectual property

We retain ownership of BrandPilot, including its software, documentation, design and branding. You retain ownership of the content you submit and grant us a limited licence to host and process it solely to provide the service.

7. Payment and refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, tax, cancellation and refund mechanics are governed by the Paddle Buyer Terms. See also our Refund Policy. Prices are shown before purchase and may change over time; the price shown at checkout applies to your order.

8. Service level

We aim for a reliable service but do not guarantee uninterrupted or error-free performance. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

9. Liability

To the fullest extent permitted by law, our aggregate liability is limited to the fees you paid in the 12 months before the claim. We exclude liability for indirect, consequential or special damages, including lost profits, data or goodwill. Nothing limits liability for fraud, death or personal injury caused by negligence, or anything else that cannot be limited by law.

10. Indemnity

You will indemnify us against claims arising from your content, your unlawful use of the service, or your breach of these terms.

11. Suspension and termination

We may suspend or terminate access for material breach, non-payment, security or fraud risk, or repeated or serious policy violations. On termination your right to use the service ends; you may request an export of your stored brand data within 30 days, after which it may be deleted.

12. General

You may not assign this agreement without our consent; we may assign it in connection with a merger or acquisition. Neither party is liable for delays caused by events beyond its reasonable control. These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without affecting mandatory consumer rights in your country of residence.